The Filipinos powering global gaming, and why this industry needs protecting

Published date: Apr 15, 2026

SCBPOs are legal. They are PAGCOR-regulated. They employ close to 5,000 Filipinos in compliance, customer service, risk, and responsible gaming — not gambling.

As an expert contributor to Inside Asian Gaming (IAG), Arden Consult's Founder and CEO Marie Antonette "Tonet" Quiogue wrote about why this distinction matters now more than ever. PAGCOR Chairman Tengco has been clear: these workers are "the vital backbone of amazing international operations."

With UK gambling taxes nearly doubling this year and costs increasing globally, the business case for Philippine-based support operations has never been stronger. And at a time when quality jobs matter more than ever, this is an industry worth protecting.

Arden represents the largest SCBPOs in the Philippines. We are advocating for incentive parity, regulatory clarity, and the institutional support this sector deserves.

Read Tonet Quiogue's full IAG article here: The Filipinos powering global gaming, and why this industry needs protecting

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Read the full article

The Filipinos powering global gaming, and why this industry needs protecting

Category:
Legal Insights
PAGCOR
SCBPO
Compliance & Policy
Smart Regulation
Author:
Marie Antonette B. Quiogue
CEO, Head of Legal and Regulatory
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